Grievance redressal procedure:
In view of C.B. memoria , “A grievance procedure is essential because if brings uniformity in the handing of grievances”. Which grievance are settled generally to the satisfaction of the trade union (or) employees and the management.
Stages in grievance handling system scheme of grievance redressal for staff and officers in saffron micro system:
Type of grievances: grievances arising out of acrs, promotions, issues concerning more than one employee, grievance arising out of discharge or dismissal of an employee or grievance arising out of disciplinary action.
STAGE1:
=> Should be communicated to immediate supervisor orally who in turn should reply within one week
=> The grievance should be sent through personnel executive to department head; PE should record his comments and sent it to the department head within three days.
STAGE2:
The departmental head has to decide the issue within seven working days or refer the grievance to the unit grievance redressal committee.
STAGE3:
The grievance redresaal committee constituted by unit management should be processed within one month and the recommendations sent to the head of the division/unit for a decision.
STAGE4:
The head of the division/unit well be conveyed within 10 days and well be final.
STAGE5:
=> In exceptional cases with the concurrence of the grievances redressal committee/head of division/unit the aggrieved employee who is not satisfied with the decision of the head of the unit well have the option to appeal to the director.
=> Appeals thus received well be processed by the corporate grievance committee who in turn well submit its recommendations to the director (personnal) within a period of one month. The decision of the DP well be conveyed in 15 days, which will be final and binding.
SCCL has formulated a Grievance Redressal Mechanism for its employees, advising the officers from time to time to put in their best efforts, to examine the grievances submitted by the workmen in a better manner at different stages and redress the grievances expeditiously. The genuine grievances of the workmen are attended to by the managerial personnel in a well established manner and this procedure i.e. Grievance Redresseal Procedure is followed at 3 levels for prompt action.
OBJECTIVES OF THE STUDY :
=> To know whether the employees are satisfied through the grievance redressal procedure in saffron micro system.
=> Problem faced by the employee.
=> To know whether the employees grievance arises towards welfare measures.
=> To study on effectiveness of grievance handling system of saffron micro system.
=> To analyse the impact of decision taken by the management.
Download Full Project Report
In view of C.B. memoria , “A grievance procedure is essential because if brings uniformity in the handing of grievances”. Which grievance are settled generally to the satisfaction of the trade union (or) employees and the management.
Stages in grievance handling system scheme of grievance redressal for staff and officers in saffron micro system:
Type of grievances: grievances arising out of acrs, promotions, issues concerning more than one employee, grievance arising out of discharge or dismissal of an employee or grievance arising out of disciplinary action.
STAGE1:
=> Should be communicated to immediate supervisor orally who in turn should reply within one week
=> The grievance should be sent through personnel executive to department head; PE should record his comments and sent it to the department head within three days.
STAGE2:
The departmental head has to decide the issue within seven working days or refer the grievance to the unit grievance redressal committee.
STAGE3:
The grievance redresaal committee constituted by unit management should be processed within one month and the recommendations sent to the head of the division/unit for a decision.
STAGE4:
The head of the division/unit well be conveyed within 10 days and well be final.
STAGE5:
=> In exceptional cases with the concurrence of the grievances redressal committee/head of division/unit the aggrieved employee who is not satisfied with the decision of the head of the unit well have the option to appeal to the director.
=> Appeals thus received well be processed by the corporate grievance committee who in turn well submit its recommendations to the director (personnal) within a period of one month. The decision of the DP well be conveyed in 15 days, which will be final and binding.
SCCL has formulated a Grievance Redressal Mechanism for its employees, advising the officers from time to time to put in their best efforts, to examine the grievances submitted by the workmen in a better manner at different stages and redress the grievances expeditiously. The genuine grievances of the workmen are attended to by the managerial personnel in a well established manner and this procedure i.e. Grievance Redresseal Procedure is followed at 3 levels for prompt action.
OBJECTIVES OF THE STUDY :
=> To know whether the employees are satisfied through the grievance redressal procedure in saffron micro system.
=> Problem faced by the employee.
=> To know whether the employees grievance arises towards welfare measures.
=> To study on effectiveness of grievance handling system of saffron micro system.
=> To analyse the impact of decision taken by the management.
Download Full Project Report
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